Privacy Policy
This policy explains what information Topside Roofing and Siding collects when you contact us, fill out a form on our website, or respond to one of our ads on Google, Facebook or Instagram, and how we use it.
What we collect
When you request an estimate or contact us, we collect what you give us:
- Your name, phone number and email address
- Your property address, city or ZIP code
- Details about your project, such as the type of work, roof or siding type, timeline and any photos you send
Our website and ad partners also collect basic technical information automatically, such as pages visited, browser type and the ad you clicked. This is done through cookies and tools like the Google tag and the Meta Pixel.
How we use it
We use your information to:
- Respond to your request, schedule an inspection and prepare your estimate
- Contact you by phone, text or email about your project
- Keep records of the work we do for you, including warranty registration
- Measure which of our ads and pages are working, so we spend our advertising budget well
Texts and calls
If you give us your phone number, we may call or text you about your request. Message and data rates may apply. You can reply STOP to any text to stop receiving them, or ask us to stop calling at any time.
Who we share it with
We do not sell your personal information.
We share it only when needed to do the work or run our business, for example with:
- Manufacturers, when registering a product warranty for your project
- Financing providers, only if you choose to apply for financing
- Service providers that help us run our website, phone system, email and advertising (such as Squarespace, Google and Meta)
- Authorities, if required by law
How long we keep it
We keep project and customer records for as long as needed to provide service and honor warranties, and as required by law. We keep estimate requests that did not become projects for up to 3 years.
Your choices
You can ask us to see, correct or delete the personal information we hold about you. You can also opt out of ad tracking in your browser or device settings, or through Google's and Meta's ad settings.
To make a request, call (360) 752-2220 or use the contact form at topsideroofing.com/contact-us.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy, we will post the new version on this page with a new date.